We are here to help
Support for the moments that matter.
Find a quick answer below or contact the Tunio team. Include your account email, device model, app version, and the time of the issue. Never send your password or payment details.
Common questions
Why is a room still loading?
Pull to refresh once, check your connection, and try again. Tunio keeps the main room content independent from optional profile and media requests, so a temporary image or avatar error should not block the room.
Where did my diamonds go?
Diamonds are spent when a gift is successfully delivered. A failed gift write is refunded automatically. For a completed store purchase that is missing, contact support with the store transaction date and your Tunio account email.
How does Relay work?
A Relay starts with one track. Each listener adds one next track and a short reason. A listener cannot take two turns in a row, and a completed chain is saved to the creator's profile.
How do I delete my account?
Open Me > Settings > Account > Delete account. Confirm with your account email. Deletion is permanent for records owned by your account.
Does Tunio play or host music?
No. Tunio stores music metadata and links. Audio playback remains with the licensed third-party service selected by the room host.